FAQ
Frequently Asked Questions
Explore common topics about our custom pallets, wood packaging, heat treatment, delivery services, and more. If you don’t see what you’re looking for, feel free to reach out
Need clarity on pallet and container standards?
For detailed terminology, material guidelines, and minimum quality requirements, we recommend reviewing the NWPCA’s official documents. These resources provide standardized definitions and expectations used across the wood packaging industry.
Our initial review typically takes 30-60 minutes, with a follow-up proposal within 1-2 business days.
If available, yes! But if not, we can conduct on-site measurements and material assessments.
We provide a detailed recommendation along with a free quote.
Most quotes are delivered same day, depending on the complexity of your request.
Absolutely! If you need guidance choosing the right pallet or packaging, request a free consultation, and our experts will assist you.
To ensure the most accurate pricing, include pallet dimensions, material preference, quantity, and any special requirements (e.g., heat-treated for export).
PDS is a proprietary software developed by the National Wooden Pallet & Container Association, used to design and analyze wooden pallets for optimal performance and safety.
By providing precise, custom pallet designs, PDS helps reduce material costs, enhance safety, and improve overall efficiency in your supply chain.
Yes, PDS allows for customization to meet various industry-specific requirements and regulations.Yes, PDS allows for customization to meet various industry-specific requirements and regulations.
- Wooden Crates have open slats for airflow and visibility.
- Wooden Boxes are fully enclosed for maximum protection.
Yes! We provide ISPM-15 certified wood packaging to ensure smooth customs clearance.
Absolutely! We custom-build every piece to your exact dimensions and load requirements.
Production timelines vary, but most orders ship within 1-2 weeks. Rush orders available upon request.
Heat treatment is required to eliminate pests and pathogens in wood, preventing their spread through international trade.
Compliant packaging bears the ISPM 15 stamp, indicating it has been properly treated and meets international standards.
While methyl bromide fumigation was previously used, heat treatment is now the preferred and environmentally friendly method.
No, heat treatment does not compromise the structural integrity of the wood; it enhances durability by reducing moisture content.No, heat treatment does not compromise the structural integrity of the wood; it enhances durability by reducing moisture content.
Most regional orders qualify for fast local delivery. Contact us to confirm if your area is included.
Yes! If you prefer, you can schedule a pickup at our facility with your own transport.
We provide ISPM-15 certified pallets to ensure hassle-free global shipping. Let us know your destination, and we’ll handle the details.
If standard pallets don’t fit your products or you need special load capacities, durability, or compliance, a custom pallet is the best option.
Most custom orders are completed within 1-2 weeks, but turnaround time depends on design complexity and order size.
Yes! We offer a Free Consultation to help you determine the best pallet solution for your needs.
Yes, all our heat-treated pallets are ISPM-15 certified for international shipping.
Exceptional service, from quote to delivery
Your time is valuable, and we’re here to make ordering custom pallets & packaging effortless. Our team provides quick, accurate quotes with clear communication.
No delays or setbacks.
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